Rack-It will refund to the original purchaser the full amount charged less a 20% restocking fee (unless Rack-It was at fault, then no fee will be charged), for most items if returned in new condition within 30 days of purchase. New condition means merchandise that is unused, in the original box, and includes all packaging, manuals and accessories. The value of missing and/or damaged items will be deducted from the credit amount of a return. Proof of purchase is required for all refunds or exchanges. Products shipped back to Rack-It without a return authorization will be not be accepted. For a return authorization please contact us with your original order number. Shipping/Handling costs are not refundable. It is the original purchaser's responsibility to ensure that returns are adequately packaged, insured, and tracked. All shipping costs are the responsibility of you the customer. Returns purchased during designated free shipping programs will be charged the current outbound ground-shipping price for items returned. Closeout items are non-exchangeable and non-returnable.
Your payment and personal information is always safe. Our Secure
Sockets Layer (SSL) software is the industry standard and among the
best software available today for secure commerce transactions. It
encrypts all of your personal information, including credit card
number, name, and address, so that it cannot be read over the
While Rack-It puts great effort into providing accurate prices, descriptions, and images for the products we sell, we do not guarantee 100% accuracy. Rack-It reserves the right to either honor incorrect prices or cancel any orders containing a product with price errors.
Order Acceptance Policy
Any order confirmations do not signify our acceptance of an order. Rack-It reserves the right to cancel any order or require additional information before processing any order.
In most cases, Rack-It will not be responsible for items with defects. The manufacturer of the item can take care of any defect or warranty issues more quickly than we can. If you need assistance with this process or have additional questions, please feel free to contact us.